قلم حواجب دقيق من NYX PROFESSIONAL MAKEUP، إسبرسو

Shipping Policy

At 3alababak, we’re committed to providing a seamless and reliable shopping experience. Here’s everything you need to know about our shipping procedures, timelines, and options.

Shipping Methods & Delivery Times

We currently offer the following shipping option within Egypt:

• Standard Shipping: Orders are typically delivered within 2 business days after processing.

Order Processing

• Orders are processed Sunday through Thursday, excluding public holidays.

• Orders placed before 2 PM (Cairo time) will be processed the same day.

• Orders placed after 2 PM will be processed the next business day.

• Please note: Order processing may take up to one additional business day during high-demand periods (such as holidays and sales events).

Shipping Costs

• Standard Shipping: A flat rate of 90–200 EGP applies to all orders, depending on the delivery city.

• Shipping is available outside Cairo and Alexandria as well.

Shipping Deposits

• For orders outside Cairo and Alexandria, a shipping deposit is required before the order is dispatched.

• Customers who have previously placed an order but did not receive or refused delivery will also be required to pay a shipping deposit for their next order.

• The deposit amount will be deducted from the total order cost upon successful delivery.

Pre-Orders

We offer a Pre-Order option for select items that are not immediately available in stock.

• Delivery Time: Pre-orders typically take 20–30 business working days to be fulfilled.

• Deposit Requirement: For special request pre-orders, a 20% deposit of the item’s total price is required.

• Non-Refundable Policy:

  • All pre-order deposits are non-refundable, including special request items.

  • If a customer decides to cancel a pre-order, the deposit will not be refunded under any circumstances.

Tracking Your Order

Upon dispatch, we will send you a shipping confirmation email with your tracking number. You can use this number to check the delivery status directly through our website under Tracking Page or on the courier’s website.

Free Returns & Refund Policy

Your satisfaction matters to us. We offer a 14-day free return policy on select items (as indicated on product pages).

To qualify for a return:

• Items must be in their original packaging, unused, and in the same condition as received.

• Certain products — such as perishable goods and personal care items — are non-returnable.
  

Customer-Initiated Returns

If a customer wishes to return an order without any defect or issue (for example, a change of mind or wrong size/color chosen),
the customer will be responsible for paying the shipping fees both ways (delivery and return).

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at
📧 egycs@3alababak.com

We’ll arrange a replacement or refund at no additional cost to you.

Frequently Asked Questions

Q: Can I modify my shipping address after placing an order?
A: Yes, you can update your address within 1 hour of placing your order by contacting our customer service team.

Q: What if my order is delayed?
A: We do our best to meet estimated delivery times, but delays may occur due to external factors. You can track your order or reach out to our support team for updates.

For any other questions, our 24/7 customer support team is always ready to help.
Thank you for shopping with 3alababak!