• About this item

  • SCAR TREATMENT GEL: Cicatricure Face & Body Scar Gel contains ingredients that help improve the texture and condition of old and new scars caused by surgery, burn or injury, while visibly hydrating and softening for healthier-looking skin
  • MORE EVEN-TONED SKIN: Cicatricure scar gel reduces the appearance of stretch marks and scar coloration, leaving a more even skin tone. Use the scar gel for both recent and older scar treatment. For best results apply 4 times a day for 60 days
  • IMPROVES TEXTURE & APPEARANCE: This scar treatment gel improves the appearance of keloid and hypertrophic scars. It helps reduce the 67appearance of stretch marks from pregnancy and weight gain, as well as scars from surgery, injuries, burns and acne
  • DISCOVER A NEW & MORE RADIANT SIDE: We offer a full line of skin care products to take care of your skin & body. An innovative product line with anti-wrinkle day & night creams, brightening creams, micellar water cleansers, sunscreens, & scar gels
  • EMPOWER YOUR BEAUTY: We want the best for your skin at every age & stage of your life. That's why we're always innovating to create the best skin care formulas with exclusive ingredients & leading beauty technologies

From the manufacturer

Shipping Policy

At 3alababak, we’re committed to providing a seamless and reliable shopping experience. Here’s everything you need to know about our shipping procedures, timelines, and options.

Shipping Methods & Delivery Times

We currently offer the following shipping option within Egypt:

• Standard Shipping: Orders are typically delivered within 2 business days after processing.

Order Processing

• Orders are processed Sunday through Thursday, excluding public holidays.

• Orders placed before 2 PM (Cairo time) will be processed the same day.

• Orders placed after 2 PM will be processed the next business day.

• Please note: Order processing may take up to one additional business day during high-demand periods (such as holidays and sales events).

Shipping Costs

• Standard Shipping: A flat rate of 90–200 EGP applies to all orders, depending on the delivery city.

• Shipping is available outside Cairo and Alexandria as well.

Shipping Deposits

• For orders outside Cairo and Alexandria, a shipping deposit is required before the order is dispatched.

• Customers who have previously placed an order but did not receive or refused delivery will also be required to pay a shipping deposit for their next order.

• The deposit amount will be deducted from the total order cost upon successful delivery.

Pre-Orders

We offer a Pre-Order option for select items that are not immediately available in stock.

• Delivery Time: Pre-orders typically take 14–21 business days to be fulfilled.

• Deposit Requirement: For special request pre-orders, a 20% deposit of the item’s total price is required.

• Non-Refundable Policy:

  • All pre-order deposits are non-refundable, including special request items.

  • If a customer decides to cancel a pre-order, the deposit will not be refunded under any circumstances.

Tracking Your Order

Upon dispatch, we will send you a shipping confirmation email with your tracking number. You can use this number to check the delivery status directly through our website under Tracking Page or on the courier’s website.

Free Returns & Refund Policy

Your satisfaction matters to us. We offer a 14-day free return policy on select items (as indicated on product pages).

To qualify for a return:

• Items must be in their original packaging, unused, and in the same condition as received.

• Certain products — such as perishable goods and personal care items — are non-returnable.
  

Customer-Initiated Returns

If a customer wishes to return an order without any defect or issue (for example, a change of mind or wrong size/color chosen),
the customer will be responsible for paying the shipping fees both ways (delivery and return).

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at
📧 egycs@3alababak.com

We’ll arrange a replacement or refund at no additional cost to you.

Frequently Asked Questions

Q: Can I modify my shipping address after placing an order?
A: Yes, you can update your address within 1 hour of placing your order by contacting our customer service team.

Q: What if my order is delayed?
A: We do our best to meet estimated delivery times, but delays may occur due to external factors. You can track your order or reach out to our support team for updates.

For any other questions, our 24/7 customer support team is always ready to help.
Thank you for shopping with 3alababak!