CLINICALLY SHOWN RESULTS: Our vitamin C complex serum instantly hydrates skin and clinically shown to improve the appearance of fines lines and wrinkles in just 4-weeks, based on an 8-week clinical study on 32 subjects
CONCENTRATED, POWERFUL FORMULA: The high concentration of our complex including highly stable, pure l-ascorbic acid and Kakadu plum, one of the richest sources of vitamin c, helps address signs of aging, reducing the appearance of fine lines and wrinkles
MOST SKIN TYPES: Appropriate for those with sensitive skin, though a patch test prior to use is advised. Apply even layer onto face, neck and chest morning/night, avoiding eye area. For best results, follow with moisturizer and use sunscreen in the morning
PROUDLY FORMULATED: All of our products are formulated to be pH level appropriate, made in the USA, Vegan, Cruelty Free, Paraben Free, Gluten Free, Skin Compatible, & Dermatologist Tested. Most of our skincare is Synthetic Fragrance Free
SKINCARE THAT WORKS: At Naturium, we are committed to providing affordable skincare essentials that use only ingredients directly benefiting the skin’s health, which support the integrity and effectiveness of our formulations
Product description
Shipping information
Shipping Policy
At 3alababak, we’re committed to providing a seamless and reliable shopping experience. Here’s everything you need to know about our shipping procedures, timelines, and options.
Shipping Methods & Delivery Times
We currently offer the following shipping option within Egypt:
Standard Shipping: Orders are typically delivered within 2 business days after processing.
Order Processing
Orders are processed Sunday through Thursday, excluding public holidays.
Orders placed before 2 PM (Cairo time) will be processed the same day.
Orders placed after 2 PM will be processed the next business day.
Please note: Order processing may take up to one additional business day during high-demand periods (such as holidays and sales events).
Shipping Costs
Standard Shipping: A flat rate of 90–200 EGP applies to all orders, depending on the delivery city.
Shipping is available outside Cairo and Alexandria as well.
Shipping Deposits
For orders outside Cairo and Alexandria, a shipping deposit is required before the order is dispatched.
Customers who have previously placed an order but did not receive or refused delivery will also be required to pay a shipping deposit for their next order.
The deposit amount will be deducted from the total order cost upon successful delivery.
Pre-Orders
We offer a Pre-Order option for select items that are not immediately available in stock.
Delivery Time: Pre-orders typically take 20–30 business working days to be fulfilled.
Deposit Requirement: For special request pre-orders, a 20% deposit of the item’s total price is required.
Non-Refundable Policy:
All pre-order deposits are non-refundable, including special request items.
If a customer decides to cancel a pre-order, the deposit will not be refunded under any circumstances.
Tracking Your Order
Upon dispatch, we will send you a shipping confirmation email with your tracking number. You can use this number to check the delivery status directly through our website under Tracking Page or on the courier’s website.
Free Returns & Refund Policy
Your satisfaction matters to us. We offer a 14-day free return policy on select items (as indicated on product pages).
To qualify for a return:
Items must be in their original packaging, unused, and in the same condition as received.
Certain products — such as perishable goods and personal care items — are non-returnable.
Customer-Initiated Returns
If a customer wishes to return an order without any defect or issue (for example, a change of mind or wrong size/color chosen), the customer will be responsible for paying the shipping fees both ways (delivery and return).
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at 📧 egycs@3alababak.com
We’ll arrange a replacement or refund at no additional cost to you.
Frequently Asked Questions
Q: Can I modify my shipping address after placing an order? A: Yes, you can update your address within 1 hour of placing your order by contacting our customer service team.
Q: What if my order is delayed? A: We do our best to meet estimated delivery times, but delays may occur due to external factors. You can track your order or reach out to our support team for updates.
For any other questions, our 24/7 customer support team is always ready to help. Thank you for shopping with 3alababak!
