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Shipping Policy
At 3alababak, we’re committed to providing a seamless and reliable shopping experience. Here’s everything you need to know about our shipping procedures, timelines, and options.
Shipping Methods & Delivery Times
We currently offer the following shipping options within Egypt:
- Standard Shipping: Orders are typically delivered within 2 business days after processing.
Order Processing
- Orders are processed Sunday through Thursday, excluding public holidays.
- Orders placed before 3 PM (Cairo time) will be processed the same day. Orders placed after 3 PM will be processed the next business day.
- Please Note: Order processing may take up to 1 additional business day during high-demand periods, such as holidays and sales events.
Shipping Costs
- Standard Shipping: A flat rate of [65 - 200] EGP applies to all orders depending on shipping Cities.
Tracking Your Order
Upon dispatch, we will send you a shipping confirmation email with your tracking number. You can use this number to check the delivery status directly through our website under Tracking Page or on the courier’s website.
Free Returns & Refund Policy
Your satisfaction is important to us. We offer a 14-day free return policy on select items as indicated on product pages. For returns to be eligible:
- Items must be in original packaging, unused, and in the same condition as when received.
- Certain products, such as perishable goods and personal care items, are exempt from returns.
For all other items, returns are accepted within 10 days of delivery. Shipping fees for returns outside of the free-return period may apply.
Damaged or Incorrect Items
In the unlikely event that you receive an incorrect or damaged item, please reach out to us within 48 hours of delivery at egycs@3alababak.com. We will coordinate a replacement or refund at no additional cost to you.
Frequently Asked Questions
Q: Can I modify my shipping address after placing an order?
A: Yes, you may update your address within 1 hour of placing the order by contacting our customer service team.
Q: What if my order is delayed?
A: We strive to meet the estimated delivery times, but delays may occur due to external factors. You can always track your order or contact our support team for assistance.
For further assistance, feel free to reach out to our 24/7 customer support team. Thank you for choosing 3alababak!
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